Last Updated: August 10, 2026
This Refund & Cancellation Policy explains the rules applicable to purchases made through the Cyber Sume website, including books, eBooks, digital products, and other educational materials.
By purchasing a product from Cyber Sume, you acknowledge that you have read and understood this policy.
Due to the nature of digital products, eBooks and downloadable educational materials may be non-refundable once the product has been delivered, downloaded, accessed, or made available to the customer.
Once a digital product has been successfully delivered or access has been provided, cancellation or refund requests may not be accepted except where required by applicable law or where Cyber Sume determines that a refund is appropriate.
A refund may be considered in the following circumstances:
Refunds generally will not be provided in situations such as:
If Cyber Sume offers physical books, customers may request a return, replacement, cancellation, or refund where applicable.
A refund or replacement may be considered if the physical product arrives damaged, defective, or materially different from the product ordered.
Customers should contact Cyber Sume as soon as reasonably possible after receiving a damaged or incorrect product.
Cancellation requests for physical products may be accepted only before the order has been dispatched, subject to the circumstances of the order.
Once an order has been dispatched or delivered, cancellation may no longer be possible and the applicable return policy will apply.
Digital product orders generally cannot be cancelled once the digital content has been delivered, downloaded, accessed, or made available.
If you believe that you have been charged more than once for the same order, please contact us with the relevant transaction details.
After verification, any confirmed duplicate payment may be refunded to the original payment method, subject to payment-provider processing rules.
If your bank account, card, or UPI account has been debited but your Cyber Sume order shows as failed, pending, or incomplete, please do not make repeated payments immediately.
First allow the payment status to be reconciled with the payment provider. If the amount is not automatically reversed or the order is not confirmed, contact Cyber Sume with your transaction details.
Once a refund is approved, Cyber Sume will initiate the refund using the original payment method where technically possible.
The time required for the refunded amount to appear in your bank account, card, or UPI account may depend on the payment gateway, bank, card issuer, or other financial institution.
Cyber Sume cannot guarantee the exact time taken by a third-party financial institution to complete a refund.
To request a refund, please contact Cyber Sume using the contact information provided below.
Please include the following information:
For security reasons, never send your UPI PIN, card PIN, banking password, CVV, OTP, or complete card credentials to Cyber Sume by email or message.
If you believe that a transaction was made without your authorization, please contact your bank or payment provider immediately and notify Cyber Sume as soon as possible.
Cyber Sume may investigate suspicious transactions and may cancel orders associated with suspected fraud or unauthorized activity.
If you have a concern regarding a payment or purchase, we encourage you to contact Cyber Sume first so that we can investigate and attempt to resolve the issue.
Nothing in this policy limits any rights or remedies available to consumers under applicable law.
Cyber Sume may update this Refund & Cancellation Policy from time to time.
Any changes will be published on this page with an updated "Last Updated" date.
If you have any questions regarding refunds, cancellations, payments, or orders, please contact us.
Cyber Sume
Website: www.cybersume.xyz
Email: sumetech98@gmail.com
Business Address: samastipur India